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Owner FAQs

  • Q: Are you a full-service property management company?

    A: We are a full-service property management company. We combine experienced property management professionals and mobile technologies. Our experienced property management team provides owners with higher returns, lower cost and an overall better owner experience.
  • Q: Are you licensed?

    A: YES. We are Insured and Licensed Company.
  • Q: Why should I choose You?

    A: We provide an overall better owner experience by increasing your returns, lowering cost, placing great tenants, quick rent collection, efficient and effective maintenance, exceptional service at a better rate.
  • Q: Can I reach you after hours?

    A: Owner and Tenant portals are accessible 24/7. You can review past statements, download documents and send communication to your management team. In emergency situations we have a professional after hours call support that specializes in handling property management needs and reaching needed emergency vendors.
  • Q; What type of properties do you manage?

    A: We manage a wide variety of properties including multifamily units, single family homes, townhomes, condos and apartments buildings that range from 2-30 Units. We provide full services property management that generates higher returns, lower cost and provide peace of mind to owners.
  • Q: Can you put the money directly into my account?

    A: We are happy to be able to provide you with your rental proceeds each month via ACH deposit.
  • Q: Do I get to see the lease or sign it?

    A: Leases are available to you as the property owner through your owner portal. If you need an updated record please send a note to your management team and we will make sure it is uploaded.All documents will be sign by electronic signature.
  • Q: Do you sell real estate too?

    A: One Key Management specializes in Property Management. We work with an an amazing team of Realtors and Mortgage providers in the area to help you buy or sell your investment properties. Our company is focused on rentals and management, and we do not have plans to venture into sales and purchases of properties beyond referrals, but we are happy to set you up with our on staff Realtor or any of our preferred Realtors for your sales needs. We are also more than happy to review potential properties and let you know how they will work as a rental.
  • Q: How do you increase my investments returns?

    A: We increase your investments returns by finding great tenants, reducing vacancy and turnaround times, quick rent collection and owner payments, cost-effectives and efficient maintenance, lowering your overall coast and increasing efficiencies through our combination of a world-class property management team and our technologies. We are focused on providing owners with higher returns and peace of mind. We bring you the best of both worlds. Experienced property management professional combined with next generation technology.
  • Q: Who does the repairs on the properties you manage? Can I use my own contractors?

    A: The tenants have responsibility for some of the maintenance on your property. They have to replace burnt out light bulbs, change a/c filters, and change batteries in the smoke detectors. Tenants are usually responsible for the lawn care . When repairs need to be done outside the scope of the tenant’s responsibility, one of our vendors handles the job. Anyone doing maintenance on your property is selectively screened and insured. If you have a preference we can use your contractor, however, they would need to provide records for liability and tax ID #’s before a check could be issued.
  • Q: What happens if the tenant doesn't pay their rent on time?

    A: More than 97% of our tenants pay their rent on time. Rent is due on the first of each month and considered late on day 4. If rent has not been paid by that time, we will contact the tenant and then take the first step in the eviction process, and post the 3-day notice to pay rent. Most tenants will immediately pay upon receipt of the 3-day notice. If the tenant has not paid by the end of the 3-day notice period, with the owner’s approval we move forward with our attorney to file an eviction.
  • Q: Do you also manage evictions and ensure compliance?

    A: We manage evictions, if needed in accordance with all local and state laws, and work with the owner, local expert attorneys and the tenant to resolve matters smoothly. Our property management team is licensed and well versed in compliance and other local laws and ordinances.
  • Q: When do I get paid?

    A: One Key Management focuses a great deal of focus and energy the first week of each month on collecting rents. Adhering to trust accounting requirements, we must let rent checks clear before dispersing funds to the owner. One Key will hold off on sending owner statements and disbursements of funds until completing owner bills and depositing funds directly into our property owner’s accounts until funds are confirmed. When One Key Management pays any bills on your behalf, we generally do these between the 1st and 10th of the month, as we need the rent money to make those payments.
  • Q: Who holds the tenant security deposit?

    A: One Key Management holds the deposit money. The property management company is a neutral third party. It's one of the reasons that tenants come to a property manager. In today's economic environment, tenants want to make sure they know that their security deposit is safe. Security deposits belong to the tenants and are funds that are used upon move-out or tenancy termination or transfer to cover tenant charges on the property resulted for tenancy. These funds cannot be applied to normal wear and tear or property upgrades. Funds also must be processed and returned to tenants within the State Guidelines of use and timeliness. Paramount is able to process this and send out these funds and statements by certified mail in a timely and efficient manner.
  • Q: Should I accept Pets?

    A: Service and companion animals, cannot be turned away or used in determining a denial of a tenant. In recent years there have been complaints of abuses of these laws, or fake companion/service animals.