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Tenant FAQs

  • Q: You have a property I want to rent. How do I apply?

    A: Go to our website, click on the property listing and select the button that says apply now.
  • Q: Can you hold a place before I apply?

    A: When applying for a rental with One Key Management all applications are taken and run. It is not a first come, first serve process. As we get applications completed they are wither Approved, Contingent Approval or Denied.
  • Q: Is the deposit refundable?

    A: Security deposits are refundable. Pets will increase the deposit amount. You will receive a deposit within 30 day after you move out or tenancy is terminated at the property, whichever is later.
  • Q: How do I pay rent?

    A:
    1. You can go online and pay by e-check (this has no additional fee and you just need to enter your routing and account number).
    2. You can go online and pay with a debit or credit card, although a credit processing percentage is charged by the credit company to process the payment
  • Q: I want to get a pet. What do I do?

    A: Contact you property manager prior to bringing home any new animals. The property manager. Once approved One Key Management will send you an updated pet addendum to read and sign. You will pay an additional deposit and then the approved animal can be moved in.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: You will want to send a 60 day written notice indicating your name, what property you are at and the last day you will be at the residence. This can be done by email or by letter.